A-Z Guide

Accessible Services

Please visit our Accessible Needs Services page here: http://bit.ly/PBAAccessibility.

For special accommodations, please contact Barbara Wilhide at 402.904.5599 or email boxoffice@pinnaclebankarena.com

AED Locations

Each level of Pinnacle Bank Arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. There is one (1) AED located on the event level, three (3) concourse levels and one (1) on the administration level for a total of 5 in the building. In the event of an emergency, please notify the nearest staff member.

Alcoholic Beverages

Nebraska and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Pinnacle Bank Arena. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

Emergency Evacuation

Pinnacle Bank Arena staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Backstage Passes

Backstage passes may not be purchased and are not available through Pinnacle Bank Arena.

Banners & Signs

Signs no larger than 8.5″ x 11″ are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Poles and sticks are prohibited. Building management reserves the right to remove any sign.
Signs may be prohibited if requested by the event. Please visit each individual event page on Pinnacle Bank Arena website to see if signs are prohibited.

Cameras & Recording Devices

Cameras with professional or detachable lenses are not allowed. Audio and video recording is also not allowed. Camera policies are subject to change and will vary by event. Please visit each individual event page on Pinnacle Bank Arena website for each show's camera policy.

Cell Phones

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.

Children's Admission

Children’s Admission:  For most events, children 23 months & younger are free, if on lap (does not apply to the University of Nebraska men's and women's basketball games). However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. **IMPORTANT:  To inquire about specific events, please call 402.904.4444. To inquire about the University of Nebraska men's and women's basketball games, please contact the University of Nebraska Athletic Ticket Office, online at www.huskers.com, or by phone at 1.800.8BIGRED or 402.472.3111. 

Clear Bag/Purse Policy

- Clear tote bag no larger than 12" x 12" x 6" (one tote is allowed per ticket holder)
- One-gallon clear plastic bag
- Small purses, clutches, wallets that aren't clear and no larger than 4.5" x 6.5"
To view the clear bag policy and list of prohibited items, click here:  http://bit.ly/PBApolicy. *Exceptions will be made for medically necessary items after proper inspection.

Club Seats

Offering prime locations in the lower bowl, Pinnacle Bank Arena Club Seats put you in the center of all the action. Club Seat holders have the first right to purchase tickets for Pinnacle Bank Arena non-Husker events. In addition to spectacular sightlines and comfortable seats, club seat ticket holders receive access to the exclusive Club Lounge located directly behind the seating bowl, private restrooms and wider seats. Priced at $750 per seat, club seats are available on three year terms. Click here for more info: http://bit.ly/PBAClubSeats


Effective September 1, 2021, our concession stands and bars are cashless. We accept all credit and debit cards, Apple Pay, Google Wallet, Samsung Pay, and Downtown Lincoln Gift Cards.

For concessions information, click here: http://bit.ly/PBAConcessions.


Charities and other non-profit groups requesting donation or auction items from Pinnacle Bank Arena should submit a written request on their organizational letterhead to:

Pinnacle Bank Arena
Attn: Terre Stickney -Donation Requests
400 Pinnacle Arena Drive
Lincoln, NE 68508

Please allow at least three (3) weeks for processing.

Or Contact:
Terre Stickney

Door Time

For most events, doors open 90 minutes prior to the start time of the event. However, this can vary by event. For specific information, please contact Terre Stickney at 402.904.4444, info@pinnaclebankarena.com.

 Please feel free to also visit the event-specific page on PinnacleBankArena.com.

Emergency Evacuation

In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevator. If you are disabled, trained staff members will assist you in getting to safety.

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

If you have any questions, please contact:
Kori Madsen


Two public entrances are available at Pinnacle Bank Arena. The main ticket office entrance is located at the South side of the building. Other entrance is located on the north side of the building off of the Pedestrian Bridge.

Events Calendar

For exclusive presales, discounts, and announcements, sign up for our free e-newsletter at the top of any page on our website by clicking “Get Updates" or visit http://bit.ly/GetPBAUpdates.

If you have any questions, please contact:
Terre Stickney
Administrative Assistant

Exterior Access and Use Policy

To download Pinnacle Bank Arena's Exterior Access and Use Policy, click here:  http://bit.ly/PBAExteriorAccessUsePolicy.

If you have any questions, please contact:
Sharon Mandery
Interim General Manager & Director of Event Services

First Aid

The First Aid Station is located on the main concourse behind section 111. In the event of an emergency, please go to the first available officer or staff member for assistance.

Fundraising Opportunities

Fundraising opportunities for non-profit organizations are available at Pinnacle Bank Arena. Organizations can fill out our fundraising opportunity form here: http://bit.ly/PBAFundraisingForm. We will contact you upon receipt of your information.

If you have any questions, please contact"
Glenn Bateman
Director of Food & Beverage

Green Information

Visit our green information page here: http://bit.ly/PBAGreenInfo

Guest Conduct

In order to maintain a safe and enjoyable environment we ask that while visiting Pinnacle Bank Arena, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.

Guest Services

Guest services station is located on the main concourse behind section 112. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.


The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Pinnacle Bank Arena property without prior written authorization.


Pinnacle Bank Arena is surrounded by a number of hotels located in Lincoln. For a complete list of area hotels, please contact the Lincoln Convention & Visitors Bureau or call 402-434-5335.

Lactation Suite

Great news for all you new moms out there. Pinnacle Bank Arena is the first arena in the nation to install a Mamava lactation suite, a private kiosk for nursing mothers. Sponsored by Bryan Health and the West Haymarket JPA, the suite features seating for two people, a fold-down table, a power outlet, soft lighting, and a mirror. 

If you'd like to access the suite, please see the Event Staff located in the North Lobby. The Nursing Nook is in the northeast corner of the main concourse.


Lost & Found

During an event, you may inquire about lost or found items at any Guest Services location. For inquiries following an event, please contact Terre Stickney at 402.904.4444 during normal business hours or email info@pinnaclebankarena.com.

Lost Children or Companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.


Merchandise or novelty booths are available throughout Pinnacle Bank Arena during events. Huskers Authentic Team Store is located on the event level, at the southeast entrance of the arena.

Store Hours:

  • Monday – Friday: 10 am – 6 pm
  • Saturday: 10 am – 5 pm
  • Sunday: Closed
  • 402.904.5700
  • To visit website, click here: http://bit.ly/PBAShopHuskers.

Prohibited Items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. Please visit the individual web site event page for event policies. For safety reasons, prohibited items include but are not limited to:

  • BAGS, FANNY PACKS, BACK PACKS, OR LARGE PURSES. (An exception will be made for medically necessary items after proper inspection.)
  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Animals (Service animals are welcome)
  • Audio/Video recorders, professional cameras, or tripods
  • Cans, glass bottles, bottles, coolers & picnic baskets or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Frisbees
  • Laser pens/pointers of any type
  • Musical instruments
  • Noisemakers such as air horns or Vuvuzelas
  • Outside food and beverage
  • Pepper spray/Mace
  • Selfie sticks, iPads/tablets/computers
  • Signs larger than 8.5” x 11” 
  • Strollers, Car Seats or Booster Seats
  • Umbrellas
  • Water bottles
  • Weapons including pocket knives, tasers, firearms & spiked jewelry (these items will not be permitted in the doors.)

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Pinnacle Bank Arena does not safeguard any personal belongings or items of any type.


For your safety, once a person exits Pinnacle Bank Arena, re-entry is strictly prohibited.


Pinnacle Bank Arena offers a total of 500 stalls - 36 restrooms: 16 women; 16 men; including 4 family restrooms. All restrooms are accessible to persons with disabilities.

Smoking Policy

Smoking, including e-cigarettes/vaping, is not permitted in all public areas at Pinnacle Bank Arena including the arena and concourse. A designated outdoor smoking area is on the Capital Terrace and Stadium Terrace located on the main concourse. Click here to view the City of Lincoln Smoking Ordinance.


The City of Lincoln Owner’s Suite is leased out on a first-come-first-served basis through Leadership Lincoln. The city suite is not available for all events held at Pinnacle Bank Arena primarily because of contracts with the entertainment organizations booking the arena. If you do not see the event you are looking for on the Leadership Lincoln website, it's unfortunately unavailable.

Visit Leadership Lincoln website here:  http://www.leadershiplincoln.org/about-us/arena/.

If you have any suite rental questions, please call
Laura Uridil
Leadership Lincoln
211 N. 14th St.
Lincoln, NE 68508
(402) 441-4661


Ticketmaster is the official ticketing service for non-university events at Pinnacle Bank Arena. Tickets are available at ticketmaster.com and the Ticketmaster App on your mobile device. 


  • Ticketmaster.com
  • Ticketmaster App on your mobile device
  • The Pinnacle Bank Arena Ticket Office is open on Tuesdays from 11AM-3PM and 1 hour prior to doors opening on event day. If you have further questions, please call the Ticket Office at 402.904.5600 or email boxoffice@pinnaclebankarena.com.       

TICKET DELIVERY: Tickets will be mobile ticket delivery only. 


  • If you have any questions regarding your tickets as it pertains to canceled, postponed, and rescheduled events, you can visit the Ticketmaster Help Center for guidance here.

  • If an event is postponed, tickets will be honored for the rescheduled date.

  • If an event is canceled, those customers who purchased tickets via Ticketmaster or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card, and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email boxoffice@pinnaclebankarena.com or call 402.904.5600 to receive a refund.
  • Need help with an existing Ticketmaster order, please visit help.ticketmaster.com for answers to frequently asked questions. If you require further assistance, sign into your Ticketmaster.com account and click “contact us” to send an email to Ticketmaster.com.

Water Fountains



Important: Starting September 1, 2021, we will be going all cashless at our concession stands and bars. This will allow you to get your order faster and provides a safer environment for everyone. 

Credit cards and debit cards are accepted at all concession stands. ATMs are located throughout the arena.