A-Z Guide


Accessible Services

Please visit our Accessible Services page here: http://bit.ly/PBAAccessibility.

For special accommodations, please call Olivia Fowler, 402.904.5641 or email [email protected] no less than two weeks prior to an event.

AED Locations

Each level of Pinnacle Bank Arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. There is one (1) AED located on the event level, three (3) concourse levels and one (1) on the administration level for a total of 5 in the building. In the event of an emergency, please notify the nearest staff member.

Alcoholic Beverages

Nebraska and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Pinnacle Bank Arena. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

Emergency Evacuation

Pinnacle Bank Arena staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Backstage Passes

Backstage passes may not be purchased and are not available through Pinnacle Bank Arena.

Bag/Purse Policy

Pinnacle Bank Arena is a CLEAR BAG POLICY venue. CLEAR BAGS and small clutch-sized purses are only allowed at entry. To view clear bag policy, visit http://bit.ly/lincolnclearbagpolicy. ​

Banners & Signs

Signs no larger than 8.5″ x 11″ are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Poles and sticks are prohibited. Building management reserves the right to remove any sign.
 
IMPORTANT:
Signs may be prohibited if requested by the event. Please visit each individual event page on Pinnacle Bank Arena website to see if signs are prohibited.

Cameras & Recording Devices

Cameras with professional or detachable lenses are not allowed. Audio and video recording is also not allowed. Camera policies are subject to change and will vary by event. Please visit each individual event page on Pinnacle Bank Arena website for each show's camera policy.

Cell Phones

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.

Club Seats

Offering prime locations in the lower bowl, Pinnacle Bank Arena Club Seats put you in the center of all the action. Club Seat holders have the first right to purchase tickets for Pinnacle Bank Arena non-Husker events. In addition to spectacular sightlines and comfortable seats, club seat ticket holders receive access to the exclusive Club Lounge located directly behind the seating bowl, private restrooms and wider seats. Priced at $750 per seat, club seats are available on five, seven and ten year terms. Click here for more info: http://bit.ly/PBAClubSeats

Concessions

For concessions information, click here: http://bit.ly/PBAConcessions.

Donations

Charities and other non-profit groups requesting donation or auction items from Pinnacle Bank Arena should submit a written request on their organizational letterhead to:

Pinnacle Bank Arena
Attn: Terre Stickney -Donation Requests
400 Pinnacle Arena Drive
Lincoln, NE 68508

Please allow at least three (3) weeks for processing.

Or Contact:
Terre Stickney
[email protected]
402.904.4444

Door Time

For most events, doors open 90 minutes prior to the start time of the event. However, this can vary by event. For specific information, please contact Terre Stickney at 402.904.4444, [email protected].

 Please feel free to also visit the event-specific page on PinnacleBankArena.com.

Emergency Evacuation

In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevator. If you are disabled, trained staff members will assist you in getting to safety.

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions here: http://bit.ly/PBAJOBS

If you have any questions, please contact:
Amy Tipton
Human Resources Manager
402.904.5635
[email protected]

Entrances

Two public entrances are available at Pinnacle Bank Arena. The main ticket office entrance is located at the South side of the building. Other entrance is located on the north side of the building off of the Pedestrian Bridge.

Events Calendar

For exclusive presales, discounts, and announcements, sign up for our free e-newsletter at the top of any page on our website by clicking “Get Updates" or visit http://bit.ly/GetPBAUpdates.

If you have any questions, please contact:
Terre Stickney
Administrative Assistant
402.904.4444
[email protected]

Exterior Access and Use Policy

To download Pinnacle Bank Arena's Exterior Access and Use Policy, click here:  http://bit.ly/PBAExteriorAccessUsePolicy.

If you have any questions, please contact:
Tom Lorenz
General Manager
402.904.4444
[email protected]

First Aid

The First Aid Station is located on the main concourse behind section 111. In the event of an emergency, please go to the first available officer or staff member for assistance.

Fundraising Opportunities

Fundraising opportunities for non-profit organizations are available at Pinnacle Bank Arena. Organizations can fill out our fundraising opportunity form here: http://bit.ly/PBAFundraisingForm. We will contact you upon receipt of your information.

If you have any questions, please contact"
Glenn Bateman
Director of Food & Beverage
402.904.5710
http://bit.ly/pbafundraising 

Green Information

Visit our green information page here: http://bit.ly/PBAGreenInfo

Guest Conduct

In order to maintain a safe and enjoyable environment we ask that while visiting Pinnacle Bank Arena, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.

Guest Services

Guest services station is located on the main concourse behind section 112. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.

Handouts

The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Pinnacle Bank Arena property without prior written authorization.

Hotels

Pinnacle Bank Arena is surrounded by a number of hotels located in Lincoln. For a complete list of area hotels, please contact the Lincoln Convention & Visitors Bureau or call 402-434-5335.

Lactation Suite

Great news for all you new moms out there. Pinnacle Bank Arena is the first arena in the nation to install a Mamava lactation suite, a private kiosk for nursing mothers. Sponsored by Bryan Health and the West Haymarket JPA, the suite features seating for two people, a fold-down table, power outlet, soft lighting and a mirror. 

If you'd like to access the suite, please see the Event Staff located in the North Lobby. The Nursing Nook is in the northwest corner of the main concourse.

lactation.jpg

Lost & Found

During an event, you may inquire about lost or found items at any Guest Services location. For inquiries following an event, please contact Terre Stickney at 402.904.4444 during normal business hours or email [email protected].

Lost Children or Companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

Merchandise

Merchandise or novelty booths are available throughout Pinnacle Bank Arena during events. Huskers Authentic Team Store is located on the event level, at the southeast entrance of the arena.

Store Hours:

  • Monday – Friday: 10 am – 6 pm
  • Saturday: 10 am – 5 pm
  • Sunday: Closed
  • 402.904.5700
  • To visit website, click here: http://bit.ly/PBAShopHuskers.

Prohibited Items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. Please visit the individual web site event page for event policies. For safety reasons, prohibited items include but are not limited to:

  • BAGS, FANNY PACKS, BACK PACKS, OR LARGE PURSES. (An exception will be made for medically necessary items after proper inspection.)
  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Animals (Service animals are welcome)
  • Audio/Video recorders, professional cameras, or tripods
  • Cans, glass bottles, bottles, coolers & picnic baskets or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Frisbees
  • Laser pens/pointers of any type
  • Musical instruments
  • Noisemakers such as air horns or Vuvuzelas
  • Outside food and beverage
  • Pepper spray/Mace
  • Selfie sticks, iPads/tablets/computers
  • Signs larger than 8.5” x 11” 
  • Strollers, Car Seats or Booster Seats
  • Umbrellas
  • Water bottles
  • Weapons including pocket knives, tasers, firearms & spiked jewelry (these items will not be permitted in the doors.)

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Pinnacle Bank Arena does not safeguard any personal belongings or items of any type.

Re-Entry

For your safety, once a person exits Pinnacle Bank Arena, re-entry is strictly prohibited.

Restrooms

Pinnacle Bank Arena offers a total of 500 stalls - 36 restrooms: 16 women; 16 men; including 4 family restrooms. All restrooms are accessible to persons with disabilities.

Smoking Policy

Smoking, including e-cigarettes, is not permitted in all public areas at Pinnacle Bank Arena including the arena and concourse. A designated outdoor smoking area is on the Capital Terrace and Stadium Terrace located on the main concourse.

Suites

The City of Lincoln Owner’s Suite is leased out on a first-come-first-served basis through Leadership Lincoln. The city suite is not available for all events held at Pinnacle Bank Arena primarily because of contracts with the entertainment organizations booking the arena. If you do not see the event you are looking for on the Leadership Lincoln website, it's unfortunately unavailable.

Visit Leadership Lincoln website here:  http://www.leadershiplincoln.org/about-us/arena/.

If you have any suite rental questions, please call
Laura Uridil
Leadership Lincoln
211 N. 14th St.
Lincoln, NE 68508
(402) 441-4661
[email protected]

Tickets

Ticketmaster is the official ticketing service for non-university events at Pinnacle Bank Arena. Tickets are available at ticketmaster.com, the Ticketmaster App on your mobile device, and the Pinnacle Bank Arena Ticket Office (No sales at the Ticket Office DAY OF ON SALE).

The Pinnacle Bank Arena main ticket office is located in the south lobby. The hours are Monday – Friday / 11:30 a.m. to 5:30 p.m. The ticket office is open Saturdays and Sundays to service events and for the first day of ticket sales if that is a Saturday. The phone number for the Pinnacle Bank Arena Ticket Office is 402.904.5600.

  • Ticket Delivery: Pinnacle Bank Arena tickets purchased online will be mobile delivery, postal mail, and will call. Tickets can be purchased at the Pinnacle Bank Arena Ticket Office the next business day after the public on sale. Tickets purchased at the Pinnacle Bank Arena Ticket Office will receive a printed physical ticket.
  • Will Call/VIP Will Call: When purchasing tickets online, you may choose to pick them up at the Ticket Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Media and VIP tickets, or tickets left by a third party, may also be picked up at Will Call prior to the event. A photo I.D. is required.
  • Accessible Seating: Accessible seats are available on each level of Pinnacle Bank Arena. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in are available. Please visit our Accessible Services page here: http://bit.ly/PBAAccessibility. For special accommodations, please call Olivia Fowler at 402.904.5600 or email [email protected].
  • Children’s Admission: Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 402.904.5600 or email [email protected].
  • Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.
  • Lost tickets: Any lost or stolen ticket can be reprinted at the Ticket Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.
  • Need Help with an existing orderNeed help with an existing Ticketmaster order, please call Ticketmaster Fan Support Line at 1.800.653.8000 (Live Person Monday – Friday 9am – 9pm.  Saturday 9am – 8pm local. Sunday 9am – 6pm.) 
  • Mobile Ticket Delivery: Now there’s no need to remember a hard ticket at home – fans can have their tickets with them at all times. Ticketmaster’s Mobile Ticket Delivery allows fans to carry their ticket and have it scanned from their smartphone.
    People can select this delivery preference when purchasing tickets online from ticketmaster.com when available. Mobile tickets are more secure than loose paper tickets that can be stolen, scalped or sold on the market as counterfeit. Mobile entry makes printing and shipping cost a thing of the past. Mobile entry also enables a customer to purchase a ticket at any time, even when approaching the gate.

    ​​​Mobile Tickets: When Mobile Entry is selected at checkout, your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. To access your ticket(s): Download the Ticketmaster App or visit Ticketmaster.com on your mobile phone; log in to your Ticketmaster account and locate the order with your tickets; tap and show at the entrance into the event. Your phone will be scanned for entry and you’re in!

    View Step-by-Step Instructions: How To Access Your Mobile Tickets
    Apple/IOS App - View Here
    Android App - View Here
    Mobile Web - View Here

    Mobile Entry Is Easy: We recommend viewing your Mobile Entry tickets prior to arriving at your event. The Ticketmaster App will save your ticket(s) and will allow you to view them in the event, even if you lose internet access. See Example Here. If you're using the Ticketmaster mobile internet site instead of the Ticketmaster App, you will also be given the option to save your tickets if viewed prior to losing internet connection.

    HELPFUL HINT: Prior to the public on sale, please go NOW to Ticketmaster.com or log into the Ticketmaster App on your mobile device to create an account or refresh your existing Ticketmaster account for a quicker purchasing experience. You can also add your ticket(s) to your phone’s “wallet.” Be sure your mobile phone has a fully charged battery.

Water Fountains

Accessible water fountains are available throughout Pinnacle Bank Arena at the following locations:

  • Behind Section 111
  • Behind Section 104
  • Behind Section 109
  • Behind Section 115
  • Behind Section 120
  • Behind Section 121
  • Behind Section 202
  • Behind Section 205
  • Behind Section 217
  • Behind Section 221

ATMs

Credit cards and debit cards are accepted at all concession stands. ATMs are located throughout the arena.