Pinnacle Bank Arena

A-Z Guide


Accessible Services

Please visit our Accessible Services page for more information.

AED Locations

Each level of Pinnacle Bank Arena is equipped with an automated external defibrillator (AED), which can save lives in the event of sudden cardiac arrest. There is one (1) AED located on the event level, three (3) concourse levels and one (1) on the administration level for a total of 5 in the building. In the event of an emergency, please notify the nearest staff member.

Alcoholic Beverages

Nebraska and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Pinnacle Bank Arena. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

Emergency Evacuation

Pinnacle Bank Arena staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Backstage Passes

Backstage passes may not be purchased and are not available through Pinnacle Bank Arena.

Banners & Signs

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited, if requested by the event.

Cameras & Recording Devices

For most events, at the request of the artists and/or leagues, small point & shoot cameras are allowed. Professional cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Pinnacle Bank Arena reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event.

Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.

Please check the event detail page for the camera policy for your specific event.

Cell Phones

Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.

Club Seats

Offering prime locations in the lower bowl, Pinnacle Bank Arena Club Seats put you in the center of all the action. Club Seat holders have the first right to purchase tickets for Pinnacle Bank Arena non-Husker events. In addition to spectacular sightlines and comfortable seats, club seat ticket holders receive access to the exclusive Club Lounge located directly behind the seating bowl, private restrooms and wider seats. Priced at $750 per seat, club seats are available on five, seven and ten year terms.

Concessions

Donations

Charities and other non-profit groups requesting donation or auction items from Pinnacle Bank Arena should submit a written request on their organizational letterhead to:

Pinnacle Bank Arena
Attn: Donation Requests
400 Pinnacle Arena Drive
Lincoln, NE 68508

Please allow at least three (3) weeks for processing.

Door Time

For most events, doors open 90 minutes prior to the start time of the event. However, this can vary by event. For specific information, please call Pinnacle Bank Arena at 402.904.4444 or check the event specific page on PinnacleBankArena.com.

Emergency Evacuation

In the event of an emergency, please remain calm and walk to the nearest exit in an orderly fashion. Follow posted signs and listen to announcements for specific instructions. In some circumstances you will be directed to remain in the building and staff will direct you where to go. Please do not use elevator. If you are disabled, trained staff members will assist you in getting to safety.

Employment Opportunities

To inquire about job opportunities, visit our Employment page for an up-to-date listing of available positions.

Entrances

Two public entrances are available at Pinnacle Bank Arena. The main ticket office entrance is located at the South side of the building. Other entrance is located on the north side of the building off of the Pedestrian Bridge.

Events Calendar

Sign up to receive the latest updates/presales on events.

Exterior Access and Use Policy

Click here to download Pinnacle Bank Arena's Exterior Access and Use Policy.

First Aid

The First Aid Station is located on the main concourse behind section 111. In the event of an emergency, please go to the first available officer or staff member for assistance.

Fundraising Opportunities

Fundraising opportunities for non-profit organizations at Pinnacle Bank Arena. For more information, please call 402.904.4444.

Green Information

Guest Conduct

In order to maintain a safe and enjoyable environment we ask that while visiting Pinnacle Bank Arena, guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.

Guest Services

Guest services station is located on the main concourse behind section 112. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.

Handouts

The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Pinnacle Bank Arena property without prior written authorization.

Hotels

Pinnacle Bank Arena is surrounded by a number of hotels located in Lincoln. For a complete list of area hotels, please contact the Lincoln Convention & Visitors Bureau.

Lactation Suite

Great news for all you new moms out there. Pinnacle Bank Arena is the first arena in the nation to install a Mamava lactation suite, a private kiosk for nursing mothers. Sponsored by Bryan Health and the West Haymarket JPA, the suite features seating for two people, a fold-down table, power outlet, soft lighting and a mirror. 

If you'd like to access the suite, please see the Event Staff located in the North Lobby. The Nursing Nook is in the northwest corner of the main concourse.

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Lost & Found

During an event, you may inquire about lost or found items at any Guest Services location. For inquiries following an event, please call 402.904.4444 during normal business hours.

Lost Children or Companions

Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. In the event that you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.

Merchandise

Merchandise or novelty booths are available throughout Pinnacle Bank Arena during events.

Huskers Authentic Team Store is located on the event level, at the southeast entrance of the arena.

Store Hours:

  • Monday – Friday: 10 am – 7 pm
  • Saturday: 10 am – 6 pm
  • Sunday: 12 Noon – 4 pm
  • 402.904.5700

Prohibited Items

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:

  • Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
  • Audio/Video recorders, professional cameras, tripods
  • Cans, bottles, coolers or other similar containers
  • Fireworks
  • Flags/Signs with poles
  • Laser pens/pointers of any type
  • Noisemakers such as air horns
  • Outside food or beverages
  • Oversized bags, backpacks, duffel bag
  • Pepper spray/Mace
  • Weapons of any type, including chains, knives, firearms and spiked jewelry
  • Any other item deemed unacceptable by event/building management

If an item is revealed during a search, patrons may dispose of the item or they may return the item to their vehicle. Pinnacle Bank Arena does not safeguard any personal belongings or items of any type.

Re-Entry

For your safety, once a person exits Pinnacle Bank Arena, re-entry is strictly prohibited.

Restrooms

Pinnacle Bank Arena offers a total of __ restrooms including __unisex family restroom. All restrooms are accessible to persons with disabilities.

Smoking Policy

Smoking, including e-cigarettes, is not permitted in all public areas at Pinnacle Bank Arena including the arena and concourse. A designated outdoor smoking area is on the Capital Terrace and Stadium Terrace located on the main concourse.

Suites

Pinnacle Bank Arena offers premium seating for businesses or individuals wishing to enhance their game or event experience. For suite rental information click here

Tickets

Ticketmaster is the official ticketing service for non-university events at Pinnacle Bank Arena.Tickets are available at ticketmaster.com Pinnacle Bank Arena Firestone Farm Tires Ticket Office, or charge by phone at 1.800.745.3000.

The Pinnacle Bank Arena Firestone Farm Tires main ticket office is located in the south lobby. The hours are Monday – Friday / 11:30 a.m. to 5:30 p.m. The ticket office is open Saturdays and Sundays to service events and for the first day of ticket sales if that is a Saturday. The phone number for the Pinnacle Bank Arena Firestone Farm Tires Ticket Office is 402.904.5600.

  • Will Call/VIP Will Call: When purchasing tickets by phone or online, you may choose to pick them up at the Ticket Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Media and VIP tickets, or tickets left by a third party, may also be picked up at Will Call prior to the event. A photo I.D. is required.
  • Accessible Seating: Accessible seats are available on each level of Pinnacle Bank Arena. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in is available.
  • Children’s Admission: Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 402.904.4444.
  • Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.
  • Lost tickets: Any lost or stolen ticket can be reprinted at the Ticket Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.

Water Fountains

Accessible water fountains are available throughout Pinnacle Bank Arena at the following locations:

  • Behind Section 111
  • Behind Section 104
  • Behind Section 109
  • Behind Section 115
  • Behind Section 120
  • Behind Section 121
  • Behind Section 202
  • Behind Section 205
  • Behind Section 217
  • Behind Section 221
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