Pinnacle Bank Arena Innovative Pain & Spine Ticket Office 

As of July 14, 2020, the ticket office, located in the south lobby, will be open Tuesdays and Thursdays 10am – 2pm TO THE PUBLIC until September 30, 2020. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].


If you have any questions regarding your tickets as it pertains to canceled, postponed, and rescheduled events, you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.

  • If an event is postponed, tickets will be honored for the rescheduled date.
  • If an event is canceled, those customers who purchased tickets via Ticketmaster or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email [email protected] or call 402.904.5641 to receive a refund.
  • For further event updates, visit pinnaclebankarena-covid-19-info, Facebook, Twitter, and Instagram.

Ticketmaster is the only official ticketing service for non-university events at Pinnacle Bank Arena.

Buy official tickets ONLY at the following:

  • Ticketmaster App on your mobile device
  • Pinnacle Bank Arena Innovative Pain & Spine Ticket Office

TICKET DELIVERY: Tickets purchased online will be mobile delivery, postal mail or will call. 

Gift Cards for use at Ticket Office and Concession Stands: Click here to purchase Downtown Lincoln Gift card. These gift cards can be redeemed directly at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office and at all Pinnacle Bank Arena concession stands. The gift cards are also available for purchase in person at the Downtown Lincoln Association office in increments of $10-$500. The Downtown Lincoln Association office is open Monday-Friday, 8:00 a.m. – 5:00 p.m. 206 S. 13th Street, Suite 101 Lincoln, NE 68508.

Ticketmaster Gift Cards for use Online Only: Click here to purchase Ticketmaster Gift Card. Gift cards are available in denominations of $25, $50, $75, $100, $150 and $250 and can be purchased online and at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office. Please note Ticketmaster gift cards can only be redeemed on and delivery and/or processing fees are added when applicable.

Will Call/VIP Will Call: When purchasing tickets online, you may choose to pick them up at the Ticket Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Media and VIP tickets, or tickets left by a third party may also be picked up at Will Call prior to the event. A photo I.D. is required.

Accessible Seating: Accessible seats are available on each level of Pinnacle Bank Arena. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in is available. Please visit our Accessible Services page for more information.

Children’s Admission:  For most events, children 23 months & younger are free, if on lap (does not apply to the University of Nebraska men's and women's basketball games). However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. **IMPORTANT:  To inquire about specific events, please call 402.904.4444 or email [email protected]. To inquire about the University of Nebraska men's and women's basketball games, please contact the University of Nebraska Athletic Ticket Office, online at, or by phone at 1.800.8BIGRED or 402.472.3111. 

Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered online, a refund will be applied to the credit card used to purchase the tickets.

Remember, only the Ticketmaster website and Ticketmaster App has the official license to sell tickets for non-university Pinnacle Bank Arena events. 

Mobile Ticket Delivery

Now there’s no need to remember a hard ticket at home – fans can have their tickets with them at all times. Ticketmaster’s Mobile Ticket Delivery allows fans to carry their ticket and have it scanned from their smartphone.

  • People can select this delivery preference when purchasing tickets online from when available.
  • Mobile tickets are more secure than loose paper tickets that can be stolen, scalped or sold on the market as counterfeit. Mobile entry makes printing and shipping cost a thing of the past.
  • Mobile entry also enables a customer to purchase a ticket at any time, even when approaching the gate.

MOBILE TICKETS: When Mobile Entry is selected at checkout, your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. To access your ticket(s):  Download the Ticketmaster App or visit on your mobile phone; log in to your Ticketmaster account and locate the order with your tickets; tap and show at the entrance into the event. Your phone will be scanned for entry and you’re in! 

View Step-by-Step Instructions: How To Access Your Mobile Tickets
Apple/IOS App - View Here
Android App - View Here
Mobile Web - View Here

Mobile Entry Is Easy
We recommend viewing your Mobile Entry tickets prior to arriving to your event. The Ticketmaster App will save your ticket(s) and will allow you to view them in the event, even if you lose internet access. See Example Here. If you're using the Ticketmaster mobile internet site instead of the Ticketmaster App, you will also be given the option to save your tickets if viewed prior to losing internet connection. 

HELPFUL HINT:  Prior to the public on sale, please go NOW to or log into the Ticketmaster App on your mobile device to create an account or refresh your existing Ticketmaster account for a quicker purchasing experience. You can also add your ticket(s) to your phone’s “wallet.” Be sure your mobile phone has a fully charged battery.

Accessible Services

For information on accessible seating and ticketing, click here to our Accessibility page. For special accommodations, please contact Olivia Wilson at 402.904.5641 or email [email protected]