Pinnacle Bank Arena Ticket Office 


  • Open Tuesdays 11am - 3pm
  • Open 1 Hour Before Doors on Event Days

If you have further questions, please call the Ticket Office at 402.904.5600 or email    


If you have any questions regarding your tickets as it pertains to canceled, postponed, and rescheduled events, you can visit the Ticketmaster Help Center for guidance here.

  • If an event is postponed, tickets will be honored for the rescheduled date.
  • If an event is canceled, those customers who purchased tickets via Ticketmaster or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card, and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email or call 402.904.5600 to receive a refund.
  • For further event updates, visit Facebook, Twitter, and Instagram.

Ticketmaster is the only official ticketing service for non-university events at Pinnacle Bank Arena.

Buy tickets at the following:

  • Ticketmaster App on your mobile device
  • The Pinnacle Bank Arena Ticket Office is open on Tuesdays from 11AM-3PM and 1 hour prior to doors opening on event day. If you have further questions, please call the Ticket Office at 402.904.5600 or email       

TICKET DELIVERY: Tickets will be mobile ticket delivery only. 

Gift Cards for use at Ticket Office and Concession Stands: Click here to purchase Downtown Lincoln Gift card. These gift cards can be redeemed directly at all Pinnacle Bank Arena concession stands. The gift cards are also available for purchase in person at the Downtown Lincoln Association office in increments of $10-$500. The Downtown Lincoln Association office is open Monday-Friday, 8:00 a.m. – 5:00 p.m. 206 S. 13th Street, Suite 101 Lincoln, NE 68508.

Ticketmaster Gift Cards for use Online Only: Click here to purchase Ticketmaster Gift Card. Gift cards are available in denominations of $25, $50, $75, $100, $150, and $250 and can be purchased online at Please note Ticketmaster gift cards can only be redeemed on and delivery and/or processing fees are added when applicable.

Accessible Seating: Accessible seats are available on each level of Pinnacle Bank Arena. One companion ticket may be purchased with each wheelchair-accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in are available. Please visit our Accessible Services page for more information.

Children’s Admission:  For most events, children 23 months & younger are free, if on lap (does not apply to the University of Nebraska men's and women's basketball games). However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. **IMPORTANT:  To inquire about specific events, please call 402.904.5600 or email To inquire about the University of Nebraska men's and women's basketball games, please contact the University of Nebraska Athletic Ticket Office, online at, or by phone at 1.800.8BIGRED or 402.472.3111. 

Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered online, a refund will be applied to the credit card used to purchase the tickets.

Remember, only the Ticketmaster website and Ticketmaster App have the official license to sell tickets for non-university Pinnacle Bank Arena events. 

Mobile Ticket Delivery

MOBILE TICKETS: Your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. To access your ticket(s):  Download the Ticketmaster App or visit on your mobile phone; log in to your Ticketmaster account and locate the order with your tickets; tap and show at the entrance into the event. Your phone will be scanned for entry and you’re in! 

View Step-by-Step Instructions: How To Access Your Mobile Tickets
Apple/IOS App - View Here
Android App - View Here
Mobile Web - View Here

Mobile Entry Is Easy
We recommend viewing your Mobile Entry tickets prior to arriving at your event. The Ticketmaster App will save your ticket(s) and will allow you to view them in the event, even if you lose internet access. See Example Here. If you're using the Ticketmaster mobile internet site instead of the Ticketmaster App, you will also be given the option to save your tickets if viewed prior to losing internet connection. 

HELPFUL HINT:  Prior to the public on sale, please go NOW to or log into the Ticketmaster App on your mobile device to create an account or refresh your existing Ticketmaster account for a quicker purchasing experience. You can also add your ticket(s) to your phone’s “wallet.” Be sure your mobile phone has a fully charged battery.

Need help with an existing Ticketmaster order, please visit for answers to frequently asked questions. If you require further assistance, sign into your account and click “contact us” to send an email to

Accessible Services

For information on accessible seating and ticketing, click here to view our Accessibility page. For special accommodations, please contact Barbara Wilhide at 402.904.5599 or email