Pinnacle Bank Arena

Employment

Thank you for your interest in Pinnacle Bank Arena, an SMG-managed facility.
SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.  VEVRAA Federal Contractor.

Box Office Manager

POSITION: Box Office Manager
DEPARTMENT: Box Office
REPORTS TO: Director of Finance
FLSA STATUS: Salaried Exempt 

Summary

  • SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Box Office Manager for Pinnacle Bank Arena. This position oversees ticket sales and all aspects of box office operation.

Essential Duties and Responsibilities

  • Include the following. Other duties may be assigned.
  • Directs and oversees the internal control of daily operations as outlined in the SMG Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates with event promoters to establish the house scale for all ticket events.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Assists or sells tickets as needed.
  • Opens and/or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.  
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
  • Prepares and submits a daily report of business transactions.
  • Makes bank deposits.

Supervisory Responsibilities           

  • Supervises, schedules, instructs, and trains ticket sellers as to the proper selling procedures.  Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws.

Qualifications 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience          

  • Bachelor’s Degree with a minimum of (3) three years directly related experience or equivalent education and experience

Skills and Abilities  

  • Superior customer service and problem solving skills required.
  • Knowledge and experience with financial procedures and managing statistics electronically.
  • Pervious supervisor and leadership experience.
  • Advance computer skills including proficiency in Microsoft Office required. Experience with electronic ticketing systems preferred.
  • Must be able to work independently.
  • Ability to work irregular hours in addition to normal business hours as needed.
  • Excellent written and verbal skills, organizational ability, and interpersonal skills.
  • Ability to effectively supervise box office staff.
  • Ability to prioritize multiple projects.
  • Professional presentation, appearance and work ethic.

Computer Skills  

  • To perform this job successfully, an individual should have strong computer skills with ability to learn and master new applications.

Other Qualifications 

  • May be required to work long or irregular hours as needed. 

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Specific physical demands of this job include, occasional sitting, focusing on and operating a personal computer several times a day, the ability to read printed words and numbers in printed form and on computer/terminal monitor, communicating by telephone for up to 30 minutes at a time on a daily basis, stand several times a day for up to five minutes to operate photocopier, FAX machine, hearing sufficient to clearly hear voices, alarms, bells and horns, daily standing and walking for up to 15 minutes at a time to move throughout the facility and service events and write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.

NOTE

  • The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  • This position offers a competitive salary and benefit package. 

TO APPLY

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000257919606#/

SMG is an Equal Opportunity/Affirmative Action employer,
And encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Open: 9/13/17
Closed: When filled

Catering Attendant

POSITION: Catering Attendant
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Premium Suites & Catering Manager
FLSA STATUS: Non-Exempt Hourly

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Catering Attendant at the Pinnacle Bank Arena.  The Catering Attendant oversees all catering functions to ensure that the assigned events and activities are organized and executed resulting in the complete satisfaction of the guests attending the event.

Essential Duties & Responsibilities

  • Assists in maintaining, organizing and cleaning all banquet equipment.
  • Attention to detail and consistency in every aspect of service.
  • Ensures all signage is properly displayed for each event
  • Fulfill the service per each Banquet Event Orders (BEO), as well as Catering Department Service Standards.
  • Must adhere to the SMG dress code which includes wearing black pants and non-slip soled closed toe shoes.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Communicate effectively with management, staff, and clients.
  • Organized, able to prioritize, and have strong time-management skills.
  • Positive and able to motivate staff to offer hospitality service which exceeds guests’ expectations.
  • Able to work a flexible schedule, including weekends and holidays as well as spur of the moment events.
  • Able to work independently, as well as a team player.
  • Able to be creative with buffet presentations, and maintain a quality product.
  • Maintain valid food handlers and alcoholic beverage server permits required by Department of Health.

Working Conditions

  • Ability to stand and remain stationary for entire length of shift
  • Constant walking, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock, up to 50 pounds
  • May be exposed to variable temperatures, including extreme hot and cold, depending on season

Education & Experience

  • 6 months to 1 year of service experience in a restaurant, catering facility or club environment preferred
  • Must be at least 19 years of age

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000264803906#/

SMG Participates In E-Verify
SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected Veterans to apply.  VEVRAA Federal Contractor.

Open: 9/28/17
Closed: When Filled

Concessions Cook

POSITION: Concessions Cook
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Stand Manger / Supervisor
FLSA STATUS: Non-Exempt Hourly

The Cook prepares and serves hot and/or cold food items, in accordance with SMG’s Universal Service Standards and applicable Operational Standards.

Essential Duties & Responsibilities

  • Properly prepares, measures, and portions all food items in a timely manner. 
  • Complies with all quality standards, department rules, policies and procedures
  • Utilizes and sets up kitchen equipment to prepare food items
  • Packages all products to proper specifications
  • Performs opening, closing and side work duties as instructed 
  • Keeps workstation and equipment clean, organized, sanitized, and sufficiently stocked
  • Uses waste control guidelines and records all waste on spoilage sheet
  • Must adhere to SMG dress code which includes wearing black pants and non-slip soled closed toe shoes.
  • Performs other duties assigned 

Knowledge, Skills & Abilities

  • Ability to read and understand food orders.
  • Pleasant and friendly. 
  • Ability to communicate with others and work in a fast-paced environment
  • Attentive and detailed oriented and capable of following procedures and taking directions
  • Basic math skills; ability to understand, calculate and follow basic measurements and proportions
  • Maintain valid food handler permit required by the Department of Health.

Physical Requirements

  • Manual dexterity sufficient to cut, prepare burgers, drop and lift fry baskets.
  • Ability to lift and carry to 50lbs 
  • Ability to move rapidly and coordinate multiple orders
  • Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting
  • Pushing and pulling occasionally, to move equipment, mops and brooms
  • Kitchen environment – noise levels may be moderate to high
  • Works frequently in a hot and damp environment
  • May be exposed to variable temperatures, include extreme hot and cold, depending on season

Education & Experience

  • High school education is desired.
  • 6 months to 1 year previous food service experience desired. 

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000251219906

SMG participates in E-Verify
SMG is an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRAA Federal Contractor.

Open: 8/24/17
Closed: 9/24/17

Concession Worker

POSITION: Concession Worker
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS: Non-Exempt Hourly

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Concession Workers at the Pinnacle Bank Arena. The Concessions Worker reports to the Concessions Manager and operates the concession stand in accordance with SMG’s policies and procedures and is responsible for providing a quality product to patrons in a courteous, friendly and efficient manner and utilizing our Guest Service Standards and Responsible Alcohol Service in all transactions.

Essential Duties & Responsibilities

  • Prepare simple menu items.
  • Sell items, collect payment and make correct change.
  • Serve food and beverage quickly in proper portions and in a courteous manner.
  • Check ID on any customer ordering alcohol who looks 30 years or younger.
  • Maintain a clean, neat and safe workplace.
  • Interact with customers in order to assure customer satisfaction.
  • Assure compliance with company service standards, company inventory and cash control procedures.
  • Perform assigned tasks within production and service time frames established by the company. 
  • Maintain valid food handlers and alcoholic beverage server permits required by the Department of Health.
  • Other duties may be assigned.

Knowledge, Abilities and Skills

  • Good communication skills required.
  • Greet guests in a friendly manner and be professional at all times.
  • Ability to handle money/make correct change.
  • Ability to move quickly in a safe manner.
  • Stay calm under pressure.
  • Neat/clean and well-groomed appearance.
  • Age requirements 
  • Must be 16 years old or older or 19 years old or older if serving alcohol.

Working Conditions

  • Ability to reach, bend, stoop, wipe, push, and pull.
  • Ability to stand for long periods of time.
  • Flexible hours including weekends, holidays, and evenings.
  • Work hours are event related and non-guaranteed.
  • Training and Experience:
  • Experience in similar facility setting preferred

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000264768406

SMG participates in E-Verify
SMG is an Equal Opportunity/Affirmative Action Employer and encourages women, minorities, individuals with disabilities and protected veterans to Apply.  VEVRAA Federal Contractor.

Open: 9/27/17
Closed: Until Filled

Cook

POSITION: Cook
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Sous Chef
FLSA STATUS: Hourly – Non-Exempt

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Cooks at the Pinnacle Bank Arena. The Cook reports to the Sous Chef and prepares and serves hot and/or cold food items, in accordance with SMG’s Universal Service Standards and applicable Operational Standards.
The Cook prepares and serves hot and/or cold food items, in accordance with SMG’s Universal Service.

Essential Duties & Responsibilities

  • Properly prepares, measures, and portions all food items in a timely manner. 
  • Complies with all quality standards, department rules, policies and procedures
  • Utilizes and sets up kitchen equipment to prepare food items
  • Packages all products to proper specifications
  • Performs opening, closing and side work duties as instructed 
  • Keeps workstation and equipment clean, organized, sanitized, and sufficiently stocked
  • Uses waste control guidelines and records all waste on spoilage sheet
  • Must adhere to SMG dress code which includes wearing black pants and non-slip soled closed toe shoes.
  • Performs other duties assigned 

Knowledge, Skills & Abilities

  • Ability to read and understand recipes and food abbreviations
  • Pleasant and friendly; ability to adhere to Universal Service Standards 
  • Ability to communicate with others and work in a fast-paced environment
  • Attentive and detailed oriented and capable of following procedures and taking directions
  • Maintain valid food handler permit required by the Department of Health.

Physical Requirements

  • Manual dexterity sufficient to chop, mix, blend, whip etc. a variety of foods and liquids
  • Ability to lift and carry up to 50lbs and operate dangerous kitchen equipment
  • Standing and walking for entire length of shift
  • Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting
  • Pushing and pulling occasionally, to move equipment, mops and brooms
  • Kitchen environment – noise levels may be moderate to high
  • Works frequently in a hot and damp environment
  • In contact with sharp knives, slicers, boiling liquids, hot pans, etc
  • Frequently immerses hands in water

Education & Experience

  • High school education is desired; participation/enrollment in culinary program a plus
  • 6 months to 1 year previous experience in back-of-the-house foodservice position preferred
  • Must be at least 18 years of age

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000252423506

SMG participates in E-Verify
SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRAA Federal Contractor.

Open: 8/29/17
Closed: 9/12/17

Environmental Services Attendant

JOB TITLE: Environmental Services Attendant
LOCATION: Pinnacle Bank Arena, Pinewood Bowl
DEPARTMENT: Operations
REPORTS TO: Environmental Services Supervisor
FLSA STATUS: PT Hourly, Non-Exempt

JOB DESCRIPTION

  • Under general supervision, responsible for cleaning and waste/trash disposal of an assigned area.  Maintain all areas inside and outside of the building including but not limited to restrooms, hallways, arena attic, locker room, sidewalks, parking landscape, both during an event and nonevent times.    This includes but is not limited to replenishing supplies, sweeping, mopping, dusting, trash removal and sorting, vacuuming, washing, waxing, lawn work, snow and ice removal.

Essential Duties & Responsibilities

  • Include the following. Other duties may be assigned.
  • Maintain the general building and ground in a safe and clean manner.
  • Perform cleaning and janitorial tasks as required or assigned.  
  • Empty trash and wastebaskets.  
  • Transport trash and waste to proper disposal areas, and sort recycling as needed.
  • Operate custodial equipment and other related equipment as required.
  • Report all damaged equipment to supervisor.
  • Assist with event clean-up.
  • Clean restrooms and replenish supplies.
  • Assist with snow and ice removal.
  • Assist with landscape maintenance.

Knowledge, Abilities and Skills

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work independently, exercising good judgment and initiative.
  • Maintain an effective working relationship with clients, employees, and patrons.
  • Ability to work flexible hours including daytime, evening, weekends, and holidays.
  • Ability to stand for extended periods of time.  
  • Ability to regularly lift and/or move up to 50 pounds.  
  • Physical demands of prolonged repetitive motions normally associated with mopping, sweeping, buffing, dusting, and climbing.
  • Ability to work inside or outside environments.

Training and Experience

  • Experience in similar setting preferred

APPLY AT 

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000264756406#/

SMG participates in E-Verify
SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply. VEVRAA  Federal Contractor.

Open: 10/12/17
Closed: When filled

Operations Crew Member

JOB TITLE: Operations Crew Member
DEPARTMENT: Operations
REPORTS TO: Operations Supervisor
FLSA STATUS: PT Hourly, Non-Exempt

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Operations Crew Members at SMG Lincoln. The Operations Crew Member reports to the Operations Supervisor and is primarily responsible for performing work as needed to clean, maintain and prepare for events at the facility.  Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Participate in all aspects of the conversion process in preparation for events (setting up and tearing down flooring, portable chairs, barricades, staging, tables, other furnishings and equipment).
  • Perform varies duties to ensure the day-to-day operations of the facility are met including, but not limited to, loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
  • Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
  • Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
  • Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to Operations Supervisor.
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed.

QUALIFICATIONS

  • Demonstrate knowledge of typical methods and techniques for cleaning and maintaining the facility, and proper use and care of hand and power tools.
  • Demonstrate a positive attitude and a willingness to learn.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures.
  • Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, Zamboni machine, scrubbing machines or other light power driven equipment.
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Organize and prioritize work to meet deadlines.  
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, employees, patrons and others.
  •  Remain flexible and adjust to situations as they occur.

EDUCATION AND WORK EXPERIENCE

  • High school diploma or G.E.D. and one (1) to three (3) months related experience; or equivalent combination of education and experience.

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000264786106

SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRAA Federal Contractor.

Open: 9/27/17
Closed: When Filled

Prep Cook

POSITION: Prep Cook
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Sous Cook
FLSA STATUS: Non-Exempt Hourly

The Prep Cook is responsible for assisting the chefs and cooks by prepping food for events. This position also assists in preparing location and area for day to day operations.

Essential Duties & Responsibilities

  • Prep ingredients for cooking
  • Washing, chopping and cutting of ingredients
  • Making precise measurements
  • Help mix spices
  • Package and store leftover foods
  • Store and properly handle raw or prepared foods and non-food supplies
  • Stir stocks, sauces and dressings
  • Testing the temperature of foods
  • Distribute and store clean pots, dishes and utensils
  • Washing dishes and taking out trash
  • Must adhere to the SMG dress code which includes wearing  bladck pants and non-slip soled closed toe shoes
  • Other duties as assigned

Minimum Requirements

  • Basic working knowledge of food and beverage
  • Basic food preparation
  • Ability to follow oral and written instructions and effectively perform the work
  • Fundamental understanding of sanitation, cleanliness and personal hygiene
  • Positive attitude and neat appearance
  • Must speak and understand English
  • Must be able to stand and walk for the duration of the shift

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties for this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.  This position requires stooping and lifting, substantial standing and walking.

Physical Requirements

  • Requires moderate physical efforts.  Standing, carrying, bending, stretching, stooping, pulling and pushing, lifting of weights up to 50 pounds.

Working Conditions

  • Working conditions involve noise, heat, changes in temperature, kitchen elements, odors, moisture, etc.
  • May be required to work additional hours as dictated by the work load and staffing
  • Must be willing to work evenings, weekends and holidays

Education & Experience

  • Must be at least 18 years of age

APPLY AT

https://recruiting.adp.com/srccar/public/RTI.home?c=1152751&d=ExternalCareerSite&r=5000264980106#/

SMG participates in E-Verify.
SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRAA Federal Contractor.

Open: 9/28/17
Closed: When Filled

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