Pinnacle Bank Arena

Employment

Thank you for your interest in Pinnacle Bank Arena, an SMG-managed facility.

We are currently accepting applications for the positions listed below. Future openings will be posted as they become available.

Concessions Worker

POSITION: Concession Worker
DEPARTMENT: Savor….Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS: Non-Exempt Hourly

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Concession Workers at the Pinnacle Bank Arena. The Concessions Worker reports to the Concessions Manager and operates the concession stand in accordance with SMG’s policies and procedures and is responsible for providing a quality product to patrons in a courteous, friendly and efficient manner and utilizing our Guest Service Standards and Responsible Alcohol Service in all transactions.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

  • Follows Concession Manager/Supervisor’s assignments for opening procedures and food preparation
  • Prepares food and beverage items using proper procedures and sanitation guidelines
  • Is cost conscious, does not over-portion and records all waste
  • Keeps work area and equipment neat and clean
  • Properly cleans equipment and follows the Concession Manager/Supervisor’s closing instructions
  • Properly records all transactions via the point of sale system and inform guests of amount owed.
  • Reports for work, is at stand on a timely basis and is in complete uiform with clothing and personal appearance neat and clean.
  • Maintains high standards of customer service by greeting all guests and being genuinely interested in their needs.
  • Acquaints guest with itmes for sale and upsells and adds on.
  • Serves alcoholic beverages responsibly and according to SAVOR policies and procedures.
  • Obtains the proper tender amount for each transaction and exchanges goods for tender.
  • Places the guest’s bill on the till and counts back change.
  • Ends transactions in a positive way.
  • Shows flexibility in rotating to other stands as assigned.
  • Sets a good example in cooperation, patience and effort.

Knowledge, Skills and Abilities

  • Excellent guest service skills; ability to adhere to Universal Service Standards of proper grooming and appearance are crucial
  • Ability to complete required pre-employment food and alcohol service training
  • Effective communication skills; ability to communicate with coworkers and guests and receive orders
  • Ability to work effectively with others
  • Ability to work in fast-paced environment
  • Previous food handling experience preferred.

Physical Requirements

  • Ability to stand and remain stationary for entire length of shift
  • Constant walking, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock, up to 50 pounds

Environmental Working Conditions

  • May be exposed to variable temperatures, including extreme hold and cold, depending on season
  • May be required to work in confined and/or narrow spaces

Education and Experience

  • Previous food service experience preferred
  • Must be at least 19 years of age and able to pass a credit check

Concessions Stand Lead

POSITION: Concessions Stand Lead
DEPARTMENT: Food & Beverage
REPORTS TO: Concessions Manager
FLSA STATUS: Non-Exempt Hourly

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Concession Stand Lead at the Pinnacle Bank Arena. The Concessions Stand Lead reports to the Concessions Manager and operates the concession stand in accordance with SMG’s policies and procedures and is responsible for providing a quality product to patrons in a courteous, friendly and efficient manner and utilizing our Guest Service Standards and Responsible Alcohol Service in all transactions.

Position Summary

To operate the concession stand in accordance with company policies and procedures and is responsible for providing a quality product to patrons on a courteous, friendly and efficient manner; utilizes our Guest services Standards and Responsible Alcohol Service in all transactions.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

  • Enforces all Pinnacle Bank Arena policies and procedures.
  • Complete inventory counts prior to an event.
  • Assigns associates duties.
  • Conducts shift meetings.
  • Monitors production levels.

Knowledge, Skills and Abilities

  • Excellent guest service skills; ability to adhere to Universal Service Standards of proper grooming and appearance are crucial
  • Ability to complete required pre-employment food and alcohol service training
  • Effective communication skills; ability to communicate with coworkers and guests and receive orders
  • Ability to work effectively with others
  • Ability to work in fast-paced environment
  • Previous food handling experience preferred.

Physical Requirements

  • Ability to stand and remin stationary for entire length of shift.
  • Constant walking, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock, up to 50 pounds

Environmental Working Conditions

  • May be exposed to variable temperatures, including extreme hold and cold, depending on season
  • May be required to work in confined and/or narrow spaces

Education and Experience

  • Previous food service experience preferred
  • Must be at least 19 years of age and able to pass a credit check

Environmental Services Attendant

JOB TITLE: Environmental Services Attendant
LOCATION: Pinnacle Bank Arena, Pershing Center, Pinewood Bowl
DEPARTMENT: Operations
REPORTS TO: Environmental Services Supervisor
FLSA STATUS: PT Hourly, Non-Exempt

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for a Environmental Services Attendants at SMG Lincoln. The Environmental Service Attendant report to the Environmental Services Supervisor and is primarily responsible for cleaning and waste/trash disposal.

Essential Duties and Responsibilities:

Includes the following. Other duties may be assigned.

  • Maintain restrooms and/or areas of the facility before, during, and after events.
  • Perform cleaning and janitorial tasks as required or assigned. These include, but not limited to, replenishing supplies, sweeping, mopping, dusting, trash removal, vacuuming, washing and waxing.
  • Empty trash and wastebaskets. Transport trash and waste to proper disposal areas.
  • Make minor repairs such as painting, patching and replacing light fixtures and filters, when applicable.
  • Set-up & tear-down of tables and chairs for events.
  • Assist with event set-up, tear-down and clean-up.
  • Clean restrooms and replenish supplies.

Knowledge, Ablilites and Skills:

  • Follow oral and written instructions and communicate effectively with others in both oral and written form
  • Work independently, exercising good judgment and initiative
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others while working
  • Ability to work flexible hours including daytime, evening, weekends, and holidays
  • Physical ability to perform tasks that may require prolonged standing, stooping, lifting and walking. Must be able to regularly lift and/or move up to 50 pounds. Physical demands of prolonged repetitive motions normally associated with mopping, sweeping, buffing, dusting, and climbing.
  • Ability to work inside or outside environments

Training and Experience:

  • High School diploma or GED certificate
  • Experience in similar facility setting preferred

TO APPLY:

Complete an SMG application which can be downloaded from www.pinnaclebankarena.com or picked up at the Pinnacle Bank Arena, and return it to:

Human Resources
Pinnacle Bank Arena
400 Pinnacle Arena Drive
Lincoln, NE 68508
EMAIL: hr@pinnaclebankarena.com
FAX: 402-904-5601
No Phone Calls

SMG participates in E-Verify

SMG is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor.

Date Opened: 11/6/14
Closing Date: Until Filled

Food & Beverage Concessions Vendor

JOB TITLE: Food & Beverage Concessions Vendor
REPORTS TO: Food & Beverage Supervisor
FLSA STATUS: PT Hourly, Non-Exempt    

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Concession Vendors at Pinnacle Bank Arena.  This position reports to the Food & Beverage Vendor Supervisor.

Summary

Sells food and beverage products to guests throughout venue in accordance with Company’s Service Standards and applicable Operational Standards.  Pay is based on commissions of items sold.

Essential Duties and Responsibilities

  • Circulates among guests within assigned section and calls out items for sale.  Hands or passes items sold to guests, receives payments and makes required change.  Checks out items to replenish stock, turns in money for sales.
  • Supplies one’s own money for bank to use for guests’ change.  
  • Must be flexible so as to work a variety of hours depending on the event.  
  • Must be well groomed, pleasant and friendly.
  • Must have basic math skills.

Education & Experience

  • No experience required; previous cash handling experience preferred.

Knowledge, Skills & Abilities

  • Excellent guest services skills; ability to adhere to Company’s Service Standards.
  • Must possess high level of self-confidence with ability to aggressively sell assigned items.
  • Must possess a cooperative work attitude.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Strong communication skills, including listening skills and ability to communicate with guest and respond to inquiries.
  • Ability to work in fast –paced environment.
  • Capable of following job guidelines and supervisors instructions.
  • Must be dependable and punctual.
  • Must be self-motivated.

Physical Requirements

  • Frequent walking throughout venue for entire length of shift.
  • Ability to walk up and down staires frequently for entire length of shift.
  • Ability to maintain one’s balance and maneuver between rows and narrow pathways.
  • Ability to lift and carry up to 40 lbs.
  • Ability to stand for entire length of shift.
  • Ability to raise and project voice to market and sell product for entire length of shift.
  • Must be able to lift, stand, kneel and stretch for long periods of time.

Environmental Working Conditions

  • Stadium/arena environment – may be exposed to variable temperatures, including extreme hot and cold. Depending on season.
  • Stadium/arena environment – may be required to work in elevated areas.
  • Stadium/arena environment – may be required to work in confines and/or narrow spaces.
  • Age requirements:  16 years or older.

This position is a seasonal position with a start date varying from September through March, dependent upon the University of Nebraska Basketball season and department needs.

TO APPLY

Complete an SMG application which can be downloaded from www.pinnaclebankarena.com or picked up at the Pinnacle Bank Arena, and return it to: 

Human Resources
Pinnacle Bank Arena
400 Pinnacle Arena Dr
Lincoln, NE  68508
EMAIL: hr@smglincoln.com
FAX:  402-904-5601
No Phone Calls

SMG participates in E-Verify

SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRAA Federal Contractor.

Open: 11/11/14
Closed: Until Filled

Operations Coordinator

POSITION: Operations Coordinator
DEPARTMENT:  Operations
REPORTS TO:  Operations Manager
FLSA STATUS: Full-time Hourly

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Operations Coordinator at Pinnacle Bank Arena. The Operations Coordinator reports to the Operations Manager, under general supervision, and is responsible for supervision and direction of operations event staff in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required by clients.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supervises and assists utility workers and temporary labor workers in the general cleaning of the facility.
  • Supervises and assists utility workers and temporary labor workers in the set-up of tables, chairs, risers and other associated equipment required for all events and concourse set-ups.
  • Works with the Operations Manager and the Operations Supervisor in the development of daily work tasks sheets and ensures that these tasks are completed in a efficient manner.
  • Trains staff in specifics of responsibilities and expectations and works with staff to develop and maintain a service-oriented attitude.
  • Assists in the development and compliance of safety and emergency procedures for the department.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • Supervises a crew of part-time employees. Carries out supervisory responsibilities in accordance with SMG’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

  • Good organizational skills and attention to detail required.
  • Person must be able to lift and move heavy objects of varying weight and size. 
  • Ability to effectively supervise a crew of workers.
  • Ability to read and write in English.
  • Ability to motivate employees to maintain a high morale and positive attitude.
  • Ability to handle more than one task at a time by prioritizing tasks.

EDUCATION AND EXPERIENCE

  • High School diploma or equivalent required.
  • Minimum two (2) years of supervisory experience.
  • Possess a strong working knowledge of event set up standards and practices as well as public assembly facility set-up requirements.
  • Possess a strong attention to detail and the ability and initiative to maintain the facility as a first-class facility.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position requires an individual to lift and move heavy objects of varying weight and size.  While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.  Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-14 hours daily as well as the ability to kneel, climb to walkways or balance, frequently lift in the excess of 50 pounds. 

WORKING CONDITIONS

  • Incumbents in this position work in varying settings and will be subject to noise and some atmospheric conditions such as fumes, odor, dust, etc. 

TO APPLY

This position offers a competitive salary and benefit package.  Resumes must include salary requirements for consideration and may be sent to:

Amy Tipton
Human Resources
Pinnacle Bank Arena
400 Pinnacle Arena Dr
Lincoln, NE  68508
EMAIL: hr@pinnaclebankarena.com
FAX:  402-904-5601
No Phone Calls

SMG participates in E-Verify
SMG is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected veterans to apply.  VEVRRA Federal Contractor

Date Opened:  February 19, 2015
Closing Date:   March 5, 2015

Operations Crew Member

JOB TITLE: Operations Crew Member
DEPARTMENT: Operations
REPORTS TO: Operations Supervisor
FLSA STATUS: PT Hourly, Non-Exempt

SMG, the leader in privately managed public assembly facilities has excellent and immediate openings for Operations Crew Members at SMG Lincoln. The Operations Crew Member reports to the Operations Supervisor and is primarily responsible for performing work as needed to clean, maintain and prepare for events at the facility. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion.

Essential Duties and Responsibilities: 

Includes the following. Other duties may be assigned.

  • Participate in all aspects of the conversion process in preparation for events. Duties may include setting up and tearing down flooring, portable chairs, barricades, staging, tables, other furnishings and equipment.
  • Perform varies duties to ensure the day-to-day operations of the facility are met. These include, but are not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.
  • Assist with pre/post event cleaning and janitorial tasks including, but not limited to, sweeping, mopping, dusting, trash removal, vacuuming, spot cleaning, washing, stripping, carpet cleaning, window washing and waxing.
  • Perform repairs and maintenance tasks such as painting, patching, re-lamping, replacing ceiling tile, replacing filters, etc.
  • Report irregularities, discrepancies, safety or damage concerns or loss of property promptly to Operations Supervisor.
  • Work extended and/or irregular hours including nights, weekends and holidays, as needed.

Knowledge, Ablilites and Skills:

  • Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility; and proper use and care of hand and power tools.
  • Demonstrate a positive attitude and a willingness to learn.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
  • Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
  • Operate equipment such as light trucks, pallet jacks, forklifts, boom lifts, Zamboni machine, scrubbing machines or other light power driven equipment.
  • Follow oral and written instructions and communicate effectively with other in both oral and written form.
  • Organize and prioritize work to meet deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Remain flexible and adjust to situations as they occur.

Training and Experience:

High school diploma or G.E.D. and one (1) to three (3) months related experience; or equivalent combination of education and experience

TO APPLY:

Complete an SMG application which can be downloaded from www.pinnaclebankarena.com or picked up at Pinnacle Bank Arena, and return it to:

Human Resources
SMG Lincoln
Pinnacle Bank Arena
400 Arena Drive
Lincoln, NE 68508
EMAIL: hr@smglincoln.com
FAX: 402-904-5934
No Phone Calls

SMG participates in E-Verify
SMG is an Equal Opportunity Employer M/W/V/D

Date Opened: 9/3/13
Closing Date: Until Filled

Suite Supervisor

Food and Beverage: Suite Supervisor
Unit Name: Pinnacle Bank Arena
Reports to: Premium Services Manager
Union/Non-Union: Non-Union
Shift/Hours Required: Suite Events
Age Requirement (if applicable): 19

Position Summary

  • Oversees operation of assigned to Suite and Club areas, supervises associates in accordance with the Company's Universal Service standards and applicable Operational Standards and assists management in performing inventory counts

Qualifications

  • Ideal candidates must have strong verbal communication skills and a professional demeanor. They must have prior supervisor experience, be self-motivated and be able to stand for long periods of times.candidate must be personable and guest service driven

Essential Functions

  • Supervises and coordinates activities of concession associates on a per shift basis, including scheduling, training, counseling and enforcing work procedures and service standards
  • observes, evaluates, and documents job performance of attendants, leaders, and assists with guest's needs
  • Ensures that all equipment is set up properly and operating efficiently and accurately
  • Analyzes and resolves all problems with associates, guests and the operation with the assistance of management
  • Estimates, requests, and inspects supplies and inventory
  • Ensures accuracy and quality of all food and beverage
  • Performs opening and closing procedures for assigned area
  • Performs other duties as assigned

Expectations

  • Must have good customer service skills and the ability to develop and enhance guest loyalty
  • Must follow all SAVOR policies and procedures
  • Must be present for all major Suite events at the arena

Education & Experience

  • Minimum of one year experience in foodservice position required
  • Previous supervisory experience preferred

Knowledge, Skills & Abilities

  • Excellent guest service skills; ability to adhere to Universal Service Standards
  • Ability to complete required pre-employment food and alcohol service training
  • Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues
  • strong verbal and written communication skills - ability to communicate with staff and to prepare event plans
  • strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
  • Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment

Physical Requirements

  • Frequent walking, for entire length of shift. Constant standing, bending, reaching and repetitive motions
  • Ability to perform normal lifting of stock up to 50 pounds

Environmental Working Conditions

  • May be exposed to variable temperatures, including extreme hold and cold, depending on season
  • may be required to work in confined and/or narrow spaces

TO APPLY

Complete an SMG application which can be downloaded from www.pinnclebankarena.com or picked up at Pinnacle Bank Arena and return to:

Human Resources
Pinnacle Bank Arena
400 Pinnacle Arena Dr
Lincoln, NE 68508
Email: hr@pinnaclebankarena.com
FAX: 402.904.5601
No phone Calls
SMG participates in E-Verify
SMG is an Equal opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities and protected Veterans to apply. VEVRRA Federal Contractor.

Date Opened: 1/26/15
Closed: 3/19/15

The part-time application for employment can be downloaded below. We also encourage you to complete and return the voluntary questionnaire.

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