PINNACLE BANK ARENA EVENTS POSTPONED, RESCHEDULED OR CANCELED DUE TO COVID-19

In light of the COVID-19 situation, the following events at Pinnacle Bank Arena have been postponed, rescheduled to a new date, or canceled. We will continue to update and provide details on our website and social media, as they become available. We thank you for your patience and support during this time.

  • PRCA Xtreme Bulls Challenge & Ranch Bronc Riding on March 27, 2020 — CANCELED
  • Dynasty Combat Sports Presents Spring Brawl on April 11, 2020 — CANCELED
  • Monster Jam on April 17-18, 2020 — CANCELED
  • UFC Fight Night on April 25, 2020 — CANCELED
  • Brantley Gilbert on April 30, 2020 — POSTPONED
  • Elton John on June 9, 2020 -— POSTPONED*
  • Justin Bieber on June 16, 2020 — POSTPONED
  • Maroon 5 on August 6, 2020 — POSTPONED
  • Cher rescheduled to November 12, 2020 — RESCHEDULED/NEW DATE
  • PAW Patrol rescheduled to March 27-28, 2021 — RESCHEDULED/NEW DATE 
  • Kane Brown rescheduled to April 24, 2021 — RESCHEDULED/NEW DATE
  • TruTV's Impractical Jokers on June 13, 2021 — RESCHEDULED/NEW DATE
  • Dude Perfect rescheduled to July 10, 2021 — RESCHEDULED/NEW DATE
  • Chris Stapleton rescheduled to October 15, 2021 — RESCHEDULED/NEW DATE

Ticketing Questions Regarding Postponed, Rescheduled, or Canceled Events

If you have any questions regarding your tickets as it pertains to postponed, rescheduled, or canceled events, you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.

  • If an event is postponed, tickets will be honored for the rescheduled date.
  • If an event is canceled, those customers who purchased tickets via Ticketmaster or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email [email protected] or call 402.904.5641 to receive a refund.

*Important Elton John Refund Policy:

Fans will have through July 2nd to request a refund. Once the tour reschedules with new dates, then fans will be offered a second 30-day refund window if they cannot make the new date.

Credit card purchases made online at ticketmaster.com will have received a notification email from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Elton John Show at Pinnacle Bank Arena. Once the tour reschedules with new dates, then fans will be offered a second 30-day refund window if they cannot make the new date.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office can email [email protected] through July 2, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. Once the tour reschedules with new dates, then fans will be offered a second 30-day refund window if they cannot make the new date.

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office can email [email protected].com through July 2 to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. Once the tour reschedules with new dates, then fans will be offered a second 30-day refund window if they cannot make the new date.

Reminder...the ticket office, located in the south lobby, is TEMPORARILY CLOSED TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].


Important Kane Brown Refund Policy:

Fans will have through July 17th to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on June 17, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Kane Brown Show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After July 17, a refund option will not be available for the Kane Brown show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After July 17, a refund option will not be available for the Kane Brown show at Pinnacle Bank Arena. 

Reminder...the ticket office, located in the south lobby, is TEMPORARILY CLOSED TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].


IMPORTANT: TruTV's Impractical Jokers Refund Policy:

Fans will have through July 17th to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on June 17, 2020, from Ticketmaster to select a refund option through July 17, 2020. After July 17, 2020, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After July 17, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After July 17, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena. 

Reminder...the ticket office, located in the south lobby, is TEMPORARILY CLOSED TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].