PINNACLE BANK ARENA EVENTS POSTPONED, RESCHEDULED OR CANCELED DUE TO COVID-19

In light of the COVID-19 situation, the following events at Pinnacle Bank Arena have been postponed, rescheduled to a new date, or canceled. We will continue to update and provide details on our website and social media, as they become available. We thank you for your patience and support during this time.

  • PRCA Xtreme Bulls Challenge & Ranch Bronc Riding on March 27, 2020 — CANCELED
  • Dynasty Combat Sports Presents Spring Brawl on April 11, 2020 — CANCELED
  • Monster Jam on April 17-18, 2020 — CANCELED
  • UFC Fight Night on April 25, 2020 — CANCELED
  • Justin Bieber on June 16, 2020 — CANCELED
  • Cher on November 12, 2020 — POSTPONED
  • PAW Patrol rescheduled to March 27-28, 2021 — RESCHEDULED/NEW DATE 
  • Kane Brown rescheduled to April 24, 2021 — RESCHEDULED/NEW DATE
  • TruTV's Impractical Jokers rescheduled to June 13, 2021 — RESCHEDULED/NEW DATE
  • Dude Perfect rescheduled to July 10, 2021 — RESCHEDULED/NEW DATE
  • Maroon 5 rescheduled to August 11, 2021 — RESCHEDULED/NEW DATE
  • Brantley Gilbert rescheduled to September 2, 2021 — RESCHEDULED/NEW DATE
  • Chris Stapleton rescheduled to October 15, 2021 — RESCHEDULED/NEW DATE
  • Joe Rogan rescheduled to October 29, 2021 — RESCHEDULED/NEW DATE
  • Elton John rescheduled to March 27, 2022 — RESCHEDULED/NEW DATE

Ticketing Questions Regarding Postponed, Rescheduled, or Canceled Events

If you have any questions regarding your tickets as it pertains to postponed, rescheduled, or canceled events, you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.

  • If an event is postponed, tickets will be honored for the rescheduled date.
  • If an event is canceled, those customers who purchased tickets via Ticketmaster or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email [email protected] or call 402.904.5641 to receive a refund.

Important Kane Brown Refund Policy:

Fans will have through July 17, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on June 17, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Kane Brown Show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After July 17, a refund option will not be available for the Kane Brown show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After July 17, a refund option will not be available for the Kane Brown show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].  


Important TruTV's Impractical Jokers Refund Policy:

Fans will have through July 17, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on June 17, 2020, from Ticketmaster to select a refund option through July 17, 2020. After July 17, 2020, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After July 17, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on June 17, 2020, through July 17, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After July 17, a refund option will not be available for the TruTV's Impractical Jokers show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].  


Important Maroon 5 Refund Policy:

Fans will have through August 13, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on July 13, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Maroon 5 Show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on July 13, 2020, through August 13, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After August 13, a refund option will not be available for the Maroon 5 show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on July 13, 2020, through August 13, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After August 13, a refund option will not be available for the Maroon 5 show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].  


Important Cher Refund Policy:

Fans will have through August 16, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on July 16, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Cher Show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on July 16, 2020, through August 16, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After August 16, a refund option will not be available for the Cher show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on July 16, 2020, through August 16, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After August 16, a refund option will not be available for the Cher show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].  


Important Justin Bieber Refund Policy:

Credit card purchases made online at ticketmaster.com or credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office, refunds will automatically be refunded to your credit card, and no action is required. All other tickets will be refunded at the point of purchase.

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] or call 402.904.5641 to arrange a time to return tickets to the ticket office to receive a cash refund. 


Important Joe Rogan Refund Policy:

Fans will have through September 7, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on August 7, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Joe Rogan Show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on August 7, 2020, through September 7, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After September 7, a refund option will not be available for the Joe Rogan show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on August 7, 2020, through September 7, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After September 7, a refund option will not be available for the Joe Rogan show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].  


Important Elton John Refund Policy:

Fans will have through October 23, 2020, to request a refund. 

Credit card purchases made online at ticketmaster.com will receive a notification email starting on September 23, 2020, from Ticketmaster to select a refund option within 30 days of receiving the email. After 30 days, a refund option will not be available for the Elton John show at Pinnacle Bank Arena.

Credit card purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on September 23, 2020, through October 23, 2020, to request a refund. A refund will be applied to the credit card that was used to make the purchase in person at the Ticket Office. After October 23, a refund option will not be available for the Elton John show at Pinnacle Bank Arena. 

Cash purchases made in person at the Pinnacle Bank Arena Innovative Pain & Spine Ticket Office must email [email protected] beginning on September 23, 2020, through October 23, 2020, to request a refund and to arrange a time to return tickets to the ticket office to receive a cash refund. After October 23, a refund option will not be available for the Elton John show at Pinnacle Bank Arena. 

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].    


Important Brantley Gilbert Ticket Information:

Brantley Gilbert's concert on April 30, 2020, has been rescheduled to September 2, 2021. Your tickets will be honored for the rescheduled date.

The ticket office, located in the south lobby, is temporarily closed TO THE PUBLIC until further notice. If you have further questions, please call the Ticket Office at 402.904.5641 and leave a voice message or email [email protected].