Pinnacle Bank Arena

Ticket Office

Ticketmaster is the official ticketing service for non-university events at Pinnacle Bank Arena.

Pinnacle Bank Arena Firestone Farm Tires main ticket office is located in the south lobby. The hours are 11:30 a.m. to 5:30 p.m., Monday through Friday. The ticket office will be open Saturdays and Sundays to service events and for the first day of ticket sales if that is a Saturday. The phone number for Pinnacle Bank Arena Firestone Farm Tires Ticket office is 402.904.5600.

There is another ticket office on the main concourse in the north lobby. This ticket office will open on event days only.

  • Ticketmaster locations: Lincoln Russ’s Market stores. In Grand Island inside Walmart at 3501 South Locust Street.
  • Ticketmaster charge by phone number: 1.800.745.3000.
  • Purchase tickets online:
  • Will Call/VIP Will Call: When purchasing tickets by phone or online, you may choose to pick them up at the Ticket Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Media and VIP tickets, or tickets left by a third party, may also be picked up at Will Call prior to the event. A photo I.D. is required.
  • Accessible Seating: Accessible seats are available on each level of Pinnacle Bank Arena. One companion ticket may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating. Wheelchair service and check-in is available.
  • Children’s Admission: Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e.,Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 402.904.4444.
  • Cancellations: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.

Accessible Services

For information on accessible seating and ticketing, click here to our Accessibility page. For special accommodations, please call 402.904.5600 no less than two weeks prior to event.